• Italian - Italy
  • English (United Kingdom)

Managed services

Professional Services that include monitoring and control (Level 1), technological support, ticket management and malfunctions (Level 2), immediate technical assistance in the face of failures on systems, networks or business services (Level 3).

Service capacity: h 24 (24x7), h 16 (16x7 or 16x5), h 8 (8x5 or 8x7), locally, remotely, with mobile phone call service available h24x7x365.

ADVANTAGES
  • Presetting of necessary technical expertise, even on specific issues;
  • Service Management (shifts, availability, substitutions) in full compliance with the organizational structure of the Customer;
  • Customized Hourly Coverage;
  • Guaranteed continuity of service, with a single mobile phone number for 24hx7x365 availability;
  • Babel dedicated site manager, with the specific role of controlling the service’s objectives and SLAs, as well as coordination and management of the supervision;
  • Proactive supervision and control;
  • Option to receive additional reports, aimed at finding information of particular interest for the client and his business, which Babel can produce by aggregating the data produced by the systems in a focused and intelligent way.
THE STEPS
  1. Analysis of customer requirements, preparation of operating procedures;
  2. Availability of specific training and coaching for the Client’s staff;
    3. eventuale formazione specifica e affiancamento dello staff del Cliente;
  3. Management of shifts, availability of replacements, organization and reporting production.


Full list

Modalities

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